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The efficiency and quality dilemma: What drives South African call centre management performance indicators?
The efficiency and quality dilemma drives South African call centre management performance indicators
2012/10/17
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...
HIV/AIDS in the workplace and the impact on firm efficiency and firm competitiveness: The South African manufacturing industry as a case study
HIV/AIDS effi ciency labour productivity skills levels
2010/10/29
The aim of the article was to determine the extent of the negative impact of HIV/AIDS in the workplace on firm efficiency and firm competitiveness. The South African manufacturing sector was used as a...