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Throughout this millennium, the history of human achievement has been one of surprises, discoveries and imagination, but also one of courage in experimenting with new things, believing in the unseen a...
The Discriminant Validity Of The Culture Assessment Instrument: A Comparison Of Company Cultures
Discriminant Validity The Culture Assessment Instrument Company Cultures
2009/5/18
The aim of this study was to assess the discriminant validity of the Culture Assessment Instrument (CAI); that is to distinguish between mean culture scores of different companies. The convenience sam...
An Evaluation Of Response Scale Formats Of The Culture Assessment Instrument
Scale Formats Culture Assessment Instrument
2009/5/18
The aim of the study was to investigate which response scale, of the four, five, or six-point response scales would yield the best metric properties on the Culture Assessment Instrument. This was achi...
Factors Influencing A Customer-Service Culture In A Higher Education Environment
Factors Customer-Service Culture Higher Education Environment
2009/5/11
The higher education environment is experiencing significant changes, and the focus is moving to competitiveness and customer care. The role of organisational culture and job satisfaction in the deliv...
Measuring A Customer Intimacy Culture In A Value Discipline Context
Intimacy Culture Discipline Context
2009/5/11
The purpose of the study was to evaluate a questionnaire for the assessment of a customer intimacy culture in the value discipline context. The main survey was completed by using a convenience sample ...